Client Testimonials
March 2019
Another great client review, this time for our wonderful carer Louise:
Thank-you Terri-Anne & Craig, parents to gorgeous boys Hash & Scrubby.
“Q.
Were you satisfied with your last experience with our company,
neither satisfied nor dissatisfied with it, or dissatisfied with it? Why?
• Extremely satisfied
• Reason for your response- :
• No stress on the cats, much better than going to a cattery. The house
looks lived in while we’re gone because there’s a car coming and going,
doors opened/closed etc, mail collected etc. For two cats, it’s great value.
Q.
Please rate our service from 1 to 10. 10 being you absolutely loved it
11.”
-
- Photo bomb!
-
- Cool grass for my photo
-
- too cute
_____________________________________________________________________
May 2018
Pet Sitting for Anna R. mum to Kelpie x B/Collie Rosie and Maltese x Dobby
- Extremely satisfied
- Reason for your response- :
- Petcarers gave me great peace of mind. I knew that my dogs would be looked after perfectly while I was away and they both loved Maddy. They were professional, convenient to use and cost effective. Maddy was also able to administer my dog’s medication which was a great bonus. I could truly relax on my holiday knowing that the dogs were happy and well cared for. I was particularly happy with the text message and photo I got on the first visit and that Maddy kept a little log of each visit for me to see when I got home.”
- Rosie Dobby
- Rosie Dobby
May 2018
Home Boarding with Sharon at Petcarers.
Marg- mum to gorgeous black lab Molly said in our survey:
“Were you satisfied with your last experience with our company?”
“Extremely satisfied. Super care and interest, better than at home!! Molly loved her holiday.”
A loving home environment, with so much personal attention for a maximum of two dogs. Sleep inside, a walk each day, cuddles on the couch at night. Dogs can be from the same family, or have happily stayed together before without incident.
April 2018
From Carol.V. Bendigo mum to beautiful Boxer Nelson
Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it? Why? Extremely satisfied. The ladies were friendly easy to deal with & my fur baby loved seeing them
How likely are you to use our service again in the future?
Extremely likely
How likely are you to recommend our service to others? Extremely likely
Please rate our service from 1 to 10. (10 being you absolutely loved it). 10
Nelson on his way to the school bus drop off for Righteous Pups, via Petcarers Pet Taxi service.
“Petcarers have been fantastic looking after this fur baby and his two chicken sisters.
Nothing is too much trouble for Lia, and she is always available. I really appreciate the fact that she checks in with us each day we are away and sends a photo. I cannot recommend them more highly.”
Sue & Greg. Pet parents to Dutch the cat & chickens Nugget & Gwendoline.
“Sharon has provided pet care services for our pets over the past ten years.
Sharon and her colleagues are professional, trustworthy and generous with their time and more importantly, compassionate and loving to our fur babies.
PetCarers always keep us updated via text, photo or short video during their visits. We would highly recommend PetCarers Bendigo to anyone. Steve & Jenny Annett”
Fabulous feedback from our client Kate.D. Bendigo mum to German Short Haired Pointers Ned & Lily.
“We have enlisted the services of Pet Carers regularly over many years.
The girls are flexible, accommodating and generous with their time and attention.
Despite the occasional change in staff attending our needs, every one of the girls displayed care, kindness, politeness and attention to detail.
I am promptly notified if they have any concerns.
A visit from PetCarers (of which there are three a week) evokes great joy for Ned and Lily; our 4 and 5 year old German Short Haired Pointers, whereby there is much vocal expression, slapping, jumping and generally great excitement at every visit without exception.
Kate”
Wonderful feedback from Michelle B. Mum to Honey (Poodle x) & cats Bertie & Lillie. Jess…carer
“How convenient is our company to use? Extremely convenient
Were your instructions followed? Yes
Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it? Why? Extremely satisfied
How likely are you to use our service again in the future? Extremely likely
How likely are you to recommend our service to others? Extremely likely
Please rate our service from 1 to 10. (10 being you absolutely loved it.) 10”
It makes us happy to make you and your pets happy
Petcarers April 2017 Client Survey results
Mary T. re Carer: Mel
Q2: How useful is our service?
Extremely useful
Q3: How convenient is our company to use?
Very convenient
Q4: Were your instructions followed?
Yes
Q5: Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it? Why?
Extremely satisfied
Q6: How likely are you to use our service again in the future?
Extremely likely
Q7: How likely are you to recommend our service to others?
Extremely likely
Q8: Please rate our service from 1 to 10. 10 being you absolutely loved it
10
Paula B. Carer: Bec
Q2: How useful is our service?
Extremely useful
Q3: How convenient is our company to use?
Extremely convenient
Q4: Were your instructions followed?
Yes
For training purposes- who was your carer and which instructions weren’t followed? Bec
Q5: Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it? Why?
Extremely satisfied
Q6: How likely are you to use our service again in the future?
Extremely likely
Q7: How likely are you to recommend our service to others?
Extremely likely
Q8: Please rate our service from 1 to 10. 10 being you absolutely loved it
10
Lucy C. Carer was Bec
Q2: How useful is our service?
Extremely useful
Q3: How convenient is our company to use?
Extremely convenient
Q4: Were your instructions followed?
Yes
Q5: Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it? Why?
Extremely satisfied
Reason for your response- Bec was great – lots of communication and she handled out pets situation with maturity.
Q6: How likely are you to use our service again in the future?
Respondent skipped this question
Q7: How likely are you to recommend our service to others?
Extremely likely
Q8: Please rate our service from 1 to 10. 10 being you absolutely loved it
10
Terri G. Carer: Lia
Q2: How useful is our service?
Extremely useful
Q3: How convenient is our company to use?
Extremely convenient
Q4: Were your instructions followed?
Yes
Q5: Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it? Why?
Extremely satisfied
Reason for your response- Pets were all looked after and Lia texted photos & information each day
Q6: How likely are you to use our service again in the future?
Extremely likely
Q7: How likely are you to recommend our service to others?
Extremely likely
Q8: Please rate our service from 1 to 10. 10 being you absolutely loved it
10
Ashling.C. Carer: Mel
Q2: How useful is our service?
Extremely useful
Q3: How convenient is our company to use?
Extremely convenient
Q4: Were your instructions followed?
Yes
Q5: Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it? Why?
Extremely satisfied
Reason for your response- Mel listened to us, really cared for our pets and we absolutely loved reading her notes!
Q6: How likely are you to use our service again in the future?
Extremely likely
Q7: How likely are you to recommend our service to others?
Extremely likely
Q8: Please rate our service from 1 to 10. 10 being you absolutely loved it
10
Kerry L. Carer: Mel
Q2: How useful is our service?
Extremely useful
Q3: How convenient is our company to use?
Extremely convenient
Q4: Were your instructions followed?
Yes
For training purposes- who was your carer and which instructions weren’t followed? Mel All done
Q5: Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it? Why?
Extremely satisfied
Reason for your response- Happy dogs and cared for in their own environment
Q6: How likely are you to use our service again in the future?
Extremely likely
Q7: How likely are you to recommend our service to others?
Extremely likely
Q8: Please rate our service from 1 to 10. 10 being you absolutely loved it
10
Thank-you to Jacqui J from Kangaroo Flat, mum to Poggles and Pooie for taking the time to complete our survey. Carer Sharon
Q. Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it? Why?
A. Extremely satisfied. I have never had any issues with Petcarers care
Q. What other services could we offer you?
A. I don’t know I’m very satisfied.
Q. What did you like the most about our service?
A. I like the fact that Sharon loves animals and also that Petcarers police checked
Petcarers January 2016 Client Testimonial
Client Survey 28/6/16
From Carmel W. from East Bendigo with the adorable mini Dachsunds Lottie and Dixie
Client Survey 4/3/16 Client: Jasmin G. Carer: Tracy
Petcarers Survey Results, November 2015
Victoria G. from East Bendigo, mum to cats Rumpole & Latte
Q. What did you like the most about our service?
A. Knowing the cats were well looked after.
Ebony P. from Kangaroo Flat, Mum to cats Coke & Pepsi
Q. What did you like the most about our service?
A. Competitively priced, perfect for animals that like the comforts of home!
Jill H. from Quarry Hill, mum to Whippets Chance & Monty
Q. What did you like the most about our service?
A. Knowing that our dogs were happy being walked each day taking the pressure off Michael {Husband} who is very busy with his law practice.
20/12/15
July 2015
Another rave review from our client Kate M. at Jackass Flat.
One of our carers Tracy was caring for Kate’s two cavoodles Jasmine & Pepper recently and Jasmine had a cough that didn’t sound right. On our Petcarers client forms, client’s give us permission to take their pets to the vet while they are away if we feel it’s necessary. After calling Kate’s preferred vet who was booked out that day, Tracy rang the second vet listed who said they would be able to fit Jasmine in. Jasmine’s lungs were inflamed & the vet prescribed anti-inflammatories. Tracy kept Jasmine’s owner Kate informed, including the treatment provided by the vet, and kept a close eye on Jasmine at her following pet sitting visits. The pet industry experience our carers have enable them to provide the very best of care for our client’s pets. Kate let us know Jasmine is doing well and on the mend. A very grateful Kate emailed me the following:
“Hi Sharon
I just wanted to say thank you again for the incredible work that Tracy did on the weekend. She truly went over and above looking after Jasmine and Pepper, and I am just so thankful that we have such a caring service like yours!! Over and above Sharon! I just can’t get over the service, it is impeccable. It is a testament to you as the owner, and the pride with which your staff operate caring for our animals.
I honestly cannot thank you enough, and always know, I constantly RAVE about the work you and your staff do to all of my friends.
Thanks again, just ecstatic!
Regards,
Kate”
“Petcarers take such good care of our dogs while we’re away, which is why we keep going back to them. The wonderful services they provide ensure our pets are taken care of everytime in their own home, giving us complete peace of mind.”
Josh – Junortoun
“I am regularly away from home and have been using Petcarers for some time to look after my labrador Annie. When i return i am always confident that Annie has been very well looked after and has had a great time playing with Sharon. Petcarers service is very professional, easy and most importantly (and quite obviously) delivered by people who love animals. I thoroughly recommend them.”
Darren – Strathdale
“We are very happy with the Petcarers service, and especially with the extras. Not only are the pets looked after very well, it also includes the fact the house is looked after – with the bins, blinds, indoor plants and even the fish feed etc all included!. I also appreciate the quick responses to my emails, and special instructions like medications for the pets etc being adhered to.”
Jayant – Flora Hill
“Its great having someone reliable to care for our pets while we go away whether it be one night or one week, we have always been happy with your friendly service and I love getting the diary to tell us what you did with our pets while we are away, dogs get to have a run, bird gets cuddles and we know they are fed and happy in their own environment.”Kirsty – Strathfieldsaye
“I recently went on an interstate holiday. Not happy with the kennels in the local area and unable to get a booking in my preferred cattery, I gave Petcarers a call. Customer service was brilliant! Within a week I had met my local carer, introduced my beloved cat and dog and instantly knew they were in good hands. Whilst away I received updates and even a photo, so I knew my boys were ok. I have no hesitation about using Petcarers for my next holiday.”Miranda – California Gully