Testimonials

Petcarers April 2017 Client Survey results

Mary T. re Carer: Mel

Q2: How useful is our service?

Extremely useful

Q3: How convenient is our company to use?

Very convenient

Q4: Were your instructions followed?

Yes

Q5: Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it? Why?

Extremely satisfied

Q6: How likely are you to use our service again in the future?

Extremely likely

Q7: How likely are you to recommend our service to others?

Extremely likely

Q8: Please rate our service from 1 to 10.    10 being you absolutely loved it

10


Paula B.  Carer: Bec

Q2: How useful is our service?

Extremely useful

Q3: How convenient is our company to use?

Extremely convenient

Q4: Were your instructions followed?

Yes

For training purposes- who was your carer and which instructions weren’t followed? Bec

Q5: Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it? Why?

Extremely satisfied

Q6: How likely are you to use our service again in the future?

Extremely likely

Q7: How likely are you to recommend our service to others?

Extremely likely

Q8: Please rate our service from 1 to 10.    10 being you absolutely loved it

10


Lucy C.  Carer was Bec

Q2: How useful is our service?

Extremely useful

Q3: How convenient is our company to use?

Extremely convenient

Q4: Were your instructions followed?

Yes

Q5: Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it? Why?

Extremely satisfied

Reason for your response- Bec was great – lots of communication and she handled out pets situation with maturity.

Q6: How likely are you to use our service again in the future?

Respondent skipped this question

Q7: How likely are you to recommend our service to others?

Extremely likely

Q8: Please rate our service from 1 to 10.    10 being you absolutely loved it

10

 


 

Terri G. Carer: Lia

Q2: How useful is our service?

Extremely useful

Q3: How convenient is our company to use?

Extremely convenient

Q4: Were your instructions followed?

Yes

Q5: Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it? Why?

Extremely satisfied

Reason for your response- Pets were all looked after and Lia texted photos & information each day

Q6: How likely are you to use our service again in the future?

Extremely likely

Q7: How likely are you to recommend our service to others?

Extremely likely

Q8: Please rate our service from 1 to 10.    10 being you absolutely loved it

10


Ashling.C.  Carer: Mel

Q2: How useful is our service?

Extremely useful

Q3: How convenient is our company to use?

Extremely convenient

Q4: Were your instructions followed?

Yes

Q5: Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it? Why?

Extremely satisfied

Reason for your response- Mel listened to us, really cared for our pets and we absolutely loved reading her notes!

Q6: How likely are you to use our service again in the future?

Extremely likely

Q7: How likely are you to recommend our service to others?

Extremely likely

Q8: Please rate our service from 1 to 10.    10 being you absolutely loved it

10


Kerry L.   Carer: Mel

Q2: How useful is our service?

Extremely useful

Q3: How convenient is our company to use?

Extremely convenient

Q4: Were your instructions followed?

Yes

For training purposes- who was your carer and which instructions weren’t followed? Mel All done

Q5: Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it? Why?

Extremely satisfied

Reason for your response- Happy dogs and cared for in their own environment

Q6: How likely are you to use our service again in the future?

Extremely likely

Q7: How likely are you to recommend our service to others?

Extremely likely

Q8: Please rate our service from 1 to 10.    10 being you absolutely loved it

10


January 2017 Client Testimonial

Thank-you to Jacqui J from Kangaroo Flat, mum to Poggles and Pooie for taking the time to complete our survey. Carer Sharon

Q. Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it? Why?

A.  Extremely satisfied. I have never had any issues with Petcarers care

Q. What other services could we offer you?

A. I don’t know I’m very satisfied.

Q. What did you like the most about our service?

A. I like the fact that Sharon loves animals and also that Petcarers police checked


Petcarers January 2016 Client Testimonial

 
Rhianna from Keryn W. & Myka & Mack,
Wendouree        
What did you like the most about our service?
Makes going away easy as Rhianna comes to the house and our dogs are settled.
 
Erin from Michelle R. & Bi-Lo, Tammie, Cuddles & Kirsty, Kangaroo Flat   
Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it? Why?
• Extremely satisfied
• Reason for your response-Erin went above and beyond to make sure I was informed on how my cats were traveling, she sent me photo’s of each of them. Erin was terrific
• What did you like the most about our service?
• Your services is very personalised which is great when you are leaving the care of your animals to others.
 
Tracy re Jodie B. & Diesel,
Junortoun           
What did you like the most about our service?
having our pet be able to stay in his home and being able to message/ring to ask questions whilst we were away
 
Tracy re Sue S.  & Cyber,
Spring Gully            
Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it? Why?
• Extremely satisfied
• Reason for your response-Cyber is getting old and easily stressed, and stayed in his carry cage for a long time when I last used a cattery. Keeping him home instead of placing him somewhere was a great option, given he is insecure in new environments. Tracy followed all instructions and went beyond them too (i.e. swept the floor near the kitty litter tray). I’m very satisfied with Pet Carers.
• What did you like the most about our service?
• Getting a photo of him after the carer’s first visit was appreciated.
 
Meg re Karen M. & Garfield & Cinnamon,
Kangaroo Flat                 
What did you like the most about our service?
I really liked that Megan wrote a diary everyday she was there to see the pets so we knew what was going on while we where gon and how they where reacting to Her 🙂 I was extremely pleased with the ease of booking and professionalism of the service .Would not hesitate to use you again .
 
Meg re Ian L. & Clicquot & Oscar,
Golden Square            
What did you like the most about our service?
Reliability and a high level of care.
 
 
Meg from Lorraine B. &  Nina,  
California Gully   
What did you like the most about our service?
meg was wonderful
 
Meg re Sally & Peter T. Toby, Ella, Miles, Max, Lola & the chooks, Eppalock                          
What did you like the most about our service?
Being able to trust that Meg would do a great job and really care about our animals and home.
 
Erin re Michelle A. & Genghis & Mr Mexico,
California Gully          
What did you like the most about our service?
Everything is so easy to organise. Our pets and home are cared for while we are away.
       
Meg re Jason C. & Tess & Axel,
Epsom
How useful is our service?
• Extremely useful
How convenient is our company to use?
• Extremely convenient
Were your instructions followed?
• Yes
Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it? Why?
• Extremely satisfied
How likely are you to use our service again in the future?
• Extremely likely
 
Meg re Graham & Tracy G.  & Beau,
Junortoun
What did you like the most about our service?
Care of pet and the daily report i think meg is a huge bonus to you business
 
Rhianna re Bernice K. & Sheddy, Lucy, Mick, Kiara, Caddy & the chooks,
Millbrook            
What did you like the most about our service?
The professional process and the wonderfully caring, intelligent, professional carer.
 
Rhianna re Ellen J. & Johnny,
Black Hill       
What did you like the most about our service?
Convenience and reliability. I can organise everything via email and know that the house, garden and animals are all being well looked after.

Client Survey 28/6/16

From Carmel W. from East Bendigo with the adorable mini Dachsunds Lottie and Dixie

Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it?
Extremely satisfied
Reason for your response- Our Dogs seemed happy and settled when we picked them up and Sharon and the staff were very professional
What did you like the most about our service?
That it was small and hands on,and not a big business And that all the staff I met were animal lovers

Client Survey 4/3/16 Client: Jasmin G. Carer: Tracy

What did you like the most about our service? Thank you so much for looking after our dogs and the updates and photos we felt so confident after meeting our Carer at the instruction visit to leave our dogs in your care. Can’t be more happy with the service provided.
How useful is our service? Extremely useful
How convenient is our company to use?
Extremely convenient
Were your instructions followed? Yes
Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it?  Extremely satisfied
How likely are you to use our service again in the future? Extremely likely
How likely are you to recommend our service to others? Extremely likely
Meg from Lorraine B. &  Nina,  
California Gully   
What did you like the most about our service?
meg was wonderful
 
Meg re Sally & Peter T. Toby, Ella, Miles, Max, Lola & the chooks, Eppalock                          
What did you like the most about our service?
Being able to trust that Meg would do a great job and really care about our animals and home.
 
Erin re Michelle A. & Genghis & Mr Mexico,
California Gully          
What did you like the most about our service?
Everything is so easy to organise. Our pets and home are cared for while we are away.
       
Meg re Jason C. & Tess & Axel,
Epsom
How useful is our service?
• Extremely useful
How convenient is our company to use?
• Extremely convenient
Were your instructions followed?
• Yes
Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it? Why?
• Extremely satisfied
How likely are you to use our service again in the future?
• Extremely likely
 
Meg re Graham & Tracy G.  & Beau,
Junortoun
What did you like the most about our service?
Care of pet and the daily report i think meg is a huge bonus to you business
 
Rhianna re Bernice K. & Sheddy, Lucy, Mick, Kiara, Caddy & the chooks,
Millbrook            
What did you like the most about our service?
The professional process and the wonderfully caring, intelligent, professional carer.
 
Rhianna re Ellen J. & Johnny,
Black Hill       
What did you like the most about our service?
Convenience and reliability. I can organise everything via email and know that the house, garden and animals are all being well looked after.

Petcarers Survey Results, November 2015

Victoria G. from East Bendigo, mum to cats Rumpole & Latte

Q. What did you like the most about our service?

A. Knowing the cats were well looked after.

Ebony P. from Kangaroo Flat, Mum to cats Coke & Pepsi

Q. What did you like the most about our service?

A. Competitively priced, perfect for animals that like the comforts of home!

Petcarers Survey Results, November 2015

Victoria G. from East Bendigo, mum to cats Rumpole & Latte

Q. What did you like the most about our service?

A. Knowing the cats were well looked after.

Ebony P. from Kangaroo Flat, Mum to cats Coke & Pepsi

Q. What did you like the most about our service?

A. Competitively priced, perfect for animals that like the comforts of home!

Jill H. from Quarry Hill, mum to Whippets Chance & Monty

Q. What did you like the most about our service?

A. Knowing that our dogs were happy being walked each day taking the pressure off Michael {Husband} who is very busy with his law practice.


More top notch survey results
(September 2015) from our client Kay from Bendigo, mum of Charlie (reprinted with Kay’s permission)
Q1: Your name and your carers name (if known)
Sharon & Tracey
Q2: How useful is our service? Extremely useful
Q3: How convenient is our company to use? Extremely convenient
4: Were your instructions followed? Yes
Q5: Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it? Why? Extremely satisfied.
Q6: How likely are you to use our service again in the future? Extremely Likely
Q7: How likely are you to recommend our service to others? Extremely likely Q8: What other services could we offer you? Respondent skipped this question
Q9: What did you like the most about our service? Friendly. Happy to accommodate last-minute bookings. Really seem to enjoy the time they spend with my dogs.
Petcarers Survey – another happy client, which makes us happy.
Q1: Your name and your carers name (if known) Dee from Golden Square, mum to Cash, April, Louis & Buffy. Carer Ella
Q2: How useful is our service? Extremely useful
Q3: How convenient is our company to use? Extremely convenient
Q4: Were your instructions followed? Yes
Q5: Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it? Why? Extremely satisfied Reason for your response- It was so relaxing to go away and know that our 3 dogs and 1 cat were being cared for, played with and walked every day. I only met Ella once and trusted her with our 4 babies.
Q6: How likely are you to use our service again in the future? Extremely likely
Q7: How likely are you to recommend our service to others? Extremely likely Q8: What other services could we offer you? Nothing.
Q9: What did you like the most about our service? Piece of mind that we could go away and EVERYTHING was being done for the animals. (Reprinted with Dee’s permission)

20/12/15

Thank-you to Deb & Shane C. from Strathdale, Pet Parents of the adorable Lebron & Midori for the following feedback on our services:
How useful is our service? Extremely useful
How convenient is our company to use? Extremely convenientWere your instructions followed? Yes
Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it?  Extremely satisfied
How likely are you to use our service again in the future?
Extremely likely
How likely are you to recommend our service to others?
Extremely likely
What other services could we offer you?
Respondent skipped this question
What did you like the most about our service?
Friendly, convenient, Takes daily notes 🙂 professional

 Another top notch survey result (September 2015) from our client
Kay from Bendigo, mum of Charlie (reprinted with Kay’s permission)
Carers Sharon & Tracey
How useful is our service? Extremely useful…
How convenient is our company to use? Extremely convenient
Were your instructions followed? Yes
Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it? Why? Extremely satisfied.
How likely are you to use our service again in the future? Extremely Likely
How likely are you to recommend our service to others? Extremely likely
What other services could we offer you? Respondent skipped this question
What did you like the most about our service? Friendly. Happy to accommodate last-minute bookings. Really seem to enjoy the time they spend with my dogs.

Petcarers Survey – another happy client, which makes us happy.
From Dee from Golden Square, mum to Cash, April, Louis & Buffy. Carer Ella
How useful is our service? Extremely useful
 How convenient is our company to use? Extremely convenient
Were your instructions followed? Yes
 Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it? Why? Extremely satisfied Reason for your response- It was so relaxing to go away and know that our 3 dogs and 1 cat were being cared for, played with and walked every day. I only met Ella once and trusted her with our 4 babies.
How likely are you to use our service again in the future? Extremely likely
How likely are you to recommend our service to others? Extremely likely
What other services could we offer you? Nothing.
What did you like the most about our service? Piece of mind that we could go away and EVERYTHING was being done for the animals. (Reprinted with Dee’s permission)

July 2015

Another rave review from our client Kate M. at Jackass Flat.
One of our carers Tracy was caring for Kate’s two cavoodles Jasmine & Pepper recently and Jasmine had a cough that didn’t sound right. On our Petcarers client forms, client’s give us permission to take their pets to the vet while they are away if we feel it’s necessary. After calling Kate’s preferred vet who was booked out that day, Tracy rang the second vet listed who said they would be able to fit Jasmine in. Jasmine’s lungs were inflamed & the vet prescribed anti-inflammatories. Tracy kept Jasmine’s owner Kate informed, including the treatment provided by the vet, and kept a close eye on Jasmine at her following pet sitting visits. The pet industry experience our carers have enable them to provide the very best of care for our client’s pets. Kate let us know Jasmine is doing well and on the mend. A very grateful Kate emailed me the following:
“Hi Sharon
I just wanted to say thank you again for the incredible work that Tracy did on the weekend. She truly went over and above looking after Jasmine and Pepper, and I am just so thankful that we have such a caring service like yours!! Over and above Sharon! I just can’t get over the service, it is impeccable. It is a testament to you as the owner, and the pride with which your staff operate caring for our animals.
I honestly cannot thank you enough, and always know, I constantly RAVE about the work you and your staff do to all of my friends.
Thanks again, just ecstatic!
Regards,
Kate”

Jasmine.M. Jackass Flat

“Petcarers take such good care of our dogs while we’re away, which is why we keep going back to them. The wonderful services they provide ensure our pets are taken care of everytime in their own home, giving us complete peace of mind.”
Josh – Junortoun

“I am regularly away from home and have been using Petcarers for some time to look after my labrador Annie. When i return i am always confident that Annie has been very well looked after and has had a great time playing with Sharon. Petcarers service is very professional, easy and most importantly (and quite obviously) delivered by people who love animals. I thoroughly recommend them.”
Darren – Strathdale

“We are very happy with the Petcarers service, and especially with the extras. Not only are the pets looked after very well, it also includes the fact the house is looked after – with the bins, blinds, indoor plants and even the fish feed etc all included!. I also appreciate the quick responses to my emails, and special instructions like medications for the pets etc being adhered to.”
Jayant – Flora Hill

“Its great having someone reliable to care for our pets while we go away whether it be one night or one week, we have always been happy with your friendly service and I love getting the diary to tell us what you did with our pets while we are away, dogs get to have a run, bird gets cuddles and we know they are fed and happy in their own environment.”Kirsty – Strathfieldsaye

“I recently went on an interstate holiday. Not happy with the kennels in the local area and unable to get a booking in my preferred cattery, I gave Petcarers a call. Customer service was brilliant! Within a week I had met my local carer, introduced my beloved cat and dog and instantly knew they were in good hands. Whilst away I received updates and even a photo, so I knew my boys were ok. I have no hesitation about using Petcarers for my next holiday.”Miranda – California Gully